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Pets with purpose: customer service at Auto Max with Maxine and Winston

Auto Max of Gloucester has not one, but two, pets ready to greet customers and provide a relaxing atmosphere for customers looking to buy a vehicle. “Everybody loves Maxine,” said Jennifer Ribock, Auto Max employee, about the business’s 14-year-old cat. “She’s been here a lot of years,” said Dianne Niblett, the business owner. Maxine arrived at Auto Max in 2015 when Niblett adopted her from a family member. “She became our little mascot,” said Ribock. The car dealership previously had a cat named Max who just showed up one day. Employees assumed he had been a housecat who had gotten loose. “He had been fixed and declawed,” said Ribock. Max was well taken care of by Auto Max until his final days, but he was not a very social feline. “With Max, our first cat, we never saw him,” said Ribock. Niblett and Ribock would often talk about how they wished to have a cat who would hang out in the office with them. They got their wish with Maxine. “Be careful what you wish for,” joked Ribock. “When...

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