The Hayes branch of BB&T will close on Feb. 2 of next year and will be consolidated into the Grafton branch as BB&T and SunTrust merge into a single entity called Truist.
According to Amber Odom of Truist Corporate Communications, the consolidation will see all client accounts with the Hayes branch automatically transferred to Grafton. Employees of the Hayes branch will also be transferred to different locations.
The consolidation is in response to a number of factors, said Odom, including the rise of mobile banking which has affected branch usage across the board. The pandemic has increased the number of people using mobile banking.
“With so many heritage BB&T and SunTrust branches [so close] to one another, there are natural opportunities to consolidate two branches into one with very little impact to our clients,” said Odom.
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