Gloucester’s Chick-fil-A celebrated its 10th anniversary on Jan. 13. Opening in 2011, the fast-food restaurant has seen steady success which restaurant operator John Gordon attributes to his team and the community.
Gordon first joined Chick-fil-A as a team member in 2009. He said that during the financial crisis of 2009, he was let go from the bank where he worked. Having been recently married, he was in need of a new job and found it at a Chick-fil-A.
Through two years of hard work, Gordon moved up the ranks. He eventually had an opportunity to own a Chick-fil-A franchise. He said he had multiple locations to choose from, but he and his wife chose Gloucester as the place to call home.
Gordon said one of the keys that led to his Chick-fil-A hitting 10 years was its drive to be “relational not transactional.” Though people come for the food, Gordon hopes the level of service they get makes customers want to come back. He said that he and his team attempt to forge relationships...
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