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Utility disconnect moratorium lifted; payment plans available

A moratorium on utility service disconnections in Virginia put in place by the General Assembly in response to the COVID-19 pandemic ended in August, and the Gloucester County Public Utilities Department will resume disconnect procedures in January.

Representatives from Gloucester County Public Utilities Department are encouraging residents who owe a balance to reach out directly and sign up for a repayment plan. Customers wanting a payment plan must enroll before the cutoff date of Dec. 15.

“We understand that the pandemic impacted many local families and businesses, and the board of supervisors felt that it was important to give residents continued relief throughout the end of 2021,” said Chris Dawson, Director of Gloucester County Public Utilities.

“With disconnection procedures resuming in January 2022, our hope is to get this information out early so that our customers can reach out to our department and get on a payment plan to help bring their accounts up to date.”


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