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Dominion Energy will not disconnect customers for non-payment at this time

While utilities in Virginia were again allowed to disconnect customers for non-payment as of midnight on Oct. 5, Dominion Energy said that it does not intend to resume the practice at this time.

“Dominion Energy supports the General Assembly’s proposed approach to extending the moratorium on disconnects and will not disconnect any Virginia customers for non-payment while waiting for the General Assembly’s final actions to take effect,” according to a statement from Dominion.

Dominion Energy suspended disconnects in March, prior to the State Corporation Commission taking action. “We are also offering customers up to 12 months, starting June 15, to pay down past due balances,” according to the corporate statement. “No minimum down payment is required.”

In response to the pandemic, the company expanded assistance and eligibility for EnergyShare, its program to help those facing financial hardship.

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