The Gloucester Point AARP TaxAide group has heard some confusion from taxpayers requesting its services about the process being used at the Gloucester Point site.

This process will require three visits to Gloucester Point Baptist Church on Terrapin Cove Road. Due to COVID-19 restrictions, interaction with taxpayers is limited to periods of 15 minutes or less. As a result, the process is as follows:

—Step 1: Taxpayers should come to the church between 10 a.m. and 3 p.m. starting on Wednesday, Feb. 10 and any Wednesday through March 31 to pick up an intake package which contains information on what to provide and how to proceed. No reservation is needed to pick up this package. At the time of package pick-up, an appointment a week later will be made to complete the second step.

—Step 2: Taxpayers will complete the intake sheets and gather all tax documents and return to the church at the appointment time and counselors will review the completed package, intake questionnaire and all tax documents. At that time, documents will be scanned into a secure cloud-based data system. Another appointment will be made for a week later to return, review and sign the authorization to e-file the return. During the week a counselor working from home will complete the return.

—Step 3: Taxpayers will return to the church at the appointment time to review, sign and receive a hard copy of the return. After that, federal and state returns will be e-filed.

TaxAide Volunteers will be at the Gloucester Point Baptist Church site only between 10 a.m. and 3 p.m. on Wednesdays, starting Feb. 10. Church workers are not involved with the operation of this site. All follow-up reservations will be made in-person and no reservations will be made by phone.