Mathews Food Lion offers pick-up grocery service

- Posted on Oct 31, 2018 - 12:26 PM

Photo: Longtime Food Lion employee Diane Hudgins, flanked by store employees, cuts the ribbon on the new Food Lion To-Go service during a brief ceremony on Monday at the Food Lion in Mathews. Food Lion To-Go department manager Mariah Waltrip, at left, assists by holding one end of the ribbon, while store manager Jonathan Smith and Food Lion director of operations Wanda Marshtown hold the other. Photo by Sherry Hamilton

Longtime Food Lion employee Diane Hudgins, flanked by store employees, cuts the ribbon on the new Food Lion To-Go service during a brief ceremony on Monday at the Food Lion in Mathews. Food Lion To-Go department manager Mariah Waltrip, at left, assists by holding one end of the ribbon, while store manager Jonathan Smith and Food Lion director of operations Wanda Marshtown hold the other. Photo by Sherry Hamilton

Food Lion in Mathews is now offering Food Lion To-Go. Customers are able to place an order online between the hours of 8 a.m. and 7 p.m. for the items they wish to purchase, and then pick their groceries up at the store between the hours of 10 a.m. and 8 p.m.

Wanda Marshtown, director of operations for Food Lion, was at the local store on Monday for a ribbon-cutting ceremony for the new service. She said the To-Go service was all about Food Lion’s “easy, fresh, affordable, you-can-count-on-Food-Lion-every-day strategy.” 

“It’s about making it easy for customers to get in and get out,” she said. “You don’t even have to come in the store.”

The shopper can be very specific about his or her needs, said Marshtown, even down to requesting the ripest bananas for banana pudding versus fresher bananas for eating.

Once the order is processed, staff members select the items and place them in coolers and lockers at the front of the store, pending pick-up by the customer, said Marshtown. Once at the store, the customer calls the Food Lion To-Go number, tells staff what spot he or she is parked in, and waits while Food Lion workers load the groceries right into the car.

The service is only available over the internet, said Mathews Food Lion store manager Jonathan Smith. In addition, he said, under Virginia law, customers are not allowed to order alcohol or tobacco via the service.

Mariah Waltrip, department manager for Mathews Food Lion’s To-Go program, said that there’s a $1.99 service charge for all orders. In addition, she said, if the order is below $35, a further service charge of $4.99 will be added. A $10 off coupon is currently available, she said.

During the brief ribbon-cutting ceremony, Smith expressed appreciation for his staff’s perseverance over the past year, during which the store was renovated while remaining open for business. He said that the Food Lion To-Go program was initiated locally because of employees talking about it.